Terms of service

Terms of Service

Welcome to LK9 Raw Ltd! By accessing or using our website and services, you agree to be bound by the following terms and conditions. Please read them carefully before using our site.

1. Acceptance of Terms

By visiting our website or purchasing our products, you acknowledge that you have read, understood, and agreed to these Terms of Service. If you do not agree to these terms, you must refrain from using our website or services.

2. Eligibility

  • You must be at least 18 years of age to use this website or make a purchase.
  • By using this site, you confirm that all information you provide is accurate and complete.

3. Products and Services

3.1 Product Descriptions

  • We strive to provide accurate information about our products. However, we do not guarantee that product descriptions, images, or other content are error-free.
  • All products are subject to availability.

3.2 Pricing

  • Prices are subject to change without notice.
  • Working raw dog food is exempt from VAT. All other items include VAT unless otherwise stated.

3.3 Raw Dog Food Disclaimer

  • Raw dog food must be stored, handled, and prepared in line with health and safety standards to ensure its freshness and safety. We are not responsible for mishandling after delivery.

4. Ordering and Payment

4.1 Placing Orders

  • Orders are subject to acceptance and availability. We reserve the right to refuse any order at our discretion.

4.2 Payment Methods

  • Payment must be completed at the time of purchase through approved methods provided on our website.

4.3 Order Confirmation

  • You will receive an order confirmation via email once your payment is successfully processed.

5. Shipping and Delivery

  • Delivery times are estimates and may vary due to unforeseen circumstances.
  • Local delivery is available for customers located in a 10 mile radius of NE21 5SJ. Orders will be checked upon purchase, and we have the right to refuse orders outside of this radius. It is the customer’s responsibility to check they are within this radius prior to ordering for local delivery.
  • You are responsible for ensuring that someone is available to receive perishable products such as raw dog food. We are not responsible for spoilage due to unattended deliveries.

6. Returns, Refunds, and Cancellations

Please refer to our Refund Policy for detailed information on returns, refunds, and cancellations.

7. User Conduct

  • You agree to use our website only for lawful purposes and in a manner that does not infringe the rights of others.
  • You must not engage in any activity that could harm, disable, or impair the functionality of our website.

8. Intellectual Property

  • All content on this website, including text, images, logos, and trademarks, is the property of LK9 Raw Ltd and is protected by intellectual property laws.
  • You may not copy, reproduce, or distribute any content without prior written consent from LK9 Raw Ltd.

9. Limitation of Liability

  • LK9 Raw Ltd is not liable for any indirect, incidental, or consequential damages arising from your use of our website or products.
  • Our total liability to you shall not exceed the total amount paid for the products in question.

10. Third-Party Links

  • Our website may include links to third-party websites for your convenience. We do not endorse or assume responsibility for any content, products, or services provided by third parties.

11. Changes to Terms

  • We reserve the right to update or modify these Terms of Service at any time without prior notice. Any changes will be effective immediately upon posting to the website.
  • Your continued use of the website signifies your acceptance of the updated terms.

12. Governing Law

  • These terms are governed by the laws of [Your Jurisdiction]. Any disputes will be subject to the exclusive jurisdiction of the courts of [Your Jurisdiction].

13. Contact Us

If you have any questions about these Terms of Service, please contact us:

  • Phone: 0191 680 4912
  • Email: info@lk9raw.co.uk
  • Address: LK9 Raw Ltd, Unit 23, Tundry Way, Blaydon Business Park, Blaydon on Tyne, Tyne and Wear NE21 5SJ

By using our website, you agree to these Terms of Service.