Privacy policy
Privacy Policy
Last Updated: January 22, 2025
LK9 Raw Ltd ("we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy outlines how we collect, use, and safeguard your personal data when you visit our website (www.lk9raw.co.uk), place an order, or interact with us in any other capacity.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our operations, legal requirements, or regulatory obligations. Any changes will be published on this page, and the "Last Updated" date will be revised accordingly. Please review this page regularly to stay informed of any updates.
Information We Collect
We collect the following types of information to provide and improve our services:
1. Information You Provide Directly
- Contact Details: Name, address, email, and phone number.
- Order Information: Billing and shipping details, payment confirmations, and order preferences.
- Account Information: Username, password, and security details for registered accounts.
- Customer Support Details: Information shared through inquiries or support requests.
2. Information Collected Automatically
We use cookies and tracking technologies to gather data on how you interact with our site, including:
- IP address, device details, and browser information.
- Navigation and usage patterns on the website.
3. Information from Third Parties
We may receive additional information from service providers, such as:
- Payment processors to complete transactions.
- Shipping partners to deliver your orders.
How We Use Your Information
We use your information for the following purposes:
- Order Fulfillment: Processing and delivering your orders, including notifications about your purchase, returns, or exchanges.
- Account Management: Maintaining your account and enhancing your shopping experience.
- Marketing: Sending promotional emails or tailored advertisements, based on your preferences.
- Fraud Prevention: Ensuring the security of your transactions and protecting against fraudulent activity.
- Service Improvement: Enhancing our website and services based on user feedback and analytics.
Cookies
Cookies are small files stored on your device to improve your browsing experience. We use cookies to:
- Save your preferences and personalise your shopping experience.
- Analyse website traffic and performance.
- Display relevant ads based on your interests.
You can manage or disable cookies through your browser settings, but this may affect the functionality of our website.
Sharing Your Information
We only share your personal data in the following situations:
- With service providers (e.g., payment processors, couriers) to fulfil orders.
- With marketing partners to provide relevant promotions and offers.
- To comply with legal requirements or enforce our policies.
We never sell your personal information to third parties.
Data Security and Retention
We prioritise the security of your information and implement industry-standard measures to protect it. Your personal data is retained only as long as necessary to fulfil the purposes outlined in this policy or to comply with legal obligations.
Your Rights
Depending on your location, you may have the right to:
- Access, correct, or delete your personal information.
- Opt out of receiving marketing communications.
- Restrict or object to the processing of your data.
To exercise these rights, please contact us using the details provided below.
Children's Privacy
Our services are not intended for children under the age of 16. We do not knowingly collect personal data from children.
Contact Us
If you have any questions or wish to exercise your rights regarding your personal information, please contact us at:
- Email: info@lk9raw.co.uk
- Address: Unit 23, Tundry Way, Blaydon Business Park, Blaydon on Tyne, Tyne and Wear NE21 5SJ